Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
If it is not possible to order a product, something will probably go wrong in the ordering process. Then contact customer service. One of our employees will help you further.
It is possible that the confirmation email has ended up in your spam. Is not this the case? Then contact customer service. One of our employees will then check whether your order has been received correctly.
Do you want to change your order? Then contact customer service.
If you have ordered a product, it is sent and processed directly to a distribution center. We can not stop the shipment, this is an automatic process. You can cancel your order by returning the package with the unopened product according to our conditions within 14 days of receipt. For a detailed explanation, see our return policy.
If you need to swap an item
Returns and Exchanges
You can return a product, within 14 days after receiving the product, in the following cases:
- The article is not opened and complete
- The article is damaged
The article must be un-opened and unused.
You can return an item to the return address of LUZZOO:
PO BOX 23397
1100 DW Amsterdam
Call: +1 845-675-8255